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Shipping and Returns
Customer Satisfaction & Return Policy
 

ArtRev.com offers one of the best customer satisfaction and return policies in the art market.

Satisfaction Guarantee: ArtRev.com guarantees that every item you purchase will arrive to your home or office in mint showroom condition and as described. Your shipment is professionally packed and insured against loss, theft, and damage. In addition, ArtRev.com offers both a Price Match Guarantee and a Lifetime Authenticity Guarantee.

Return Policy: Within ten (10) calendar days after receiving your order, if you're not completely satisfied with your purchase, we will gladly accept the item(s) you do not wish to keep as an exchange for another item(s) or for a full refund of the purchase price.

The customer is responsible for the cost of shipping the merchandise back to our facility with a trackable shipping method, and is also responsible for any damages that occur during shipping the merchandise back to us. We strongly recommend insuring items being shipped back to our facility. The insurance value should be the actual price paid for the item(s) being shipped back, minus the initial shipping charge. Returned merchandise must be in the same condition it was initially received by the customer. We strongly recommend seeking professional help when repacking artwork and valuable items. After ten (10) calendar days after receiving your order, exchanges and refunds will not be authorized. Special orders such as custom-framed or commissioned artworks cannot be returned, exchanged, or refunded.

Exchange / Return Instructions: All exchanges and returns must be authorized and arranged by customer service. Customer must call or contact customer service to obtain an RMA (Return Merchandise Authorization) number. Returns without a return authorization code may not be accepted into our facility and may be returned to the customer. Customer service will provide customer with additional information on how to properly repack and ship the items back to our facility.

   
How do I return layaway merchandise?
 

For detailed information about the terms and conditions of the ArtRev.com Layaway Program including refund, return, and cancellation policies; please see the layaway service contract.

   
How will I know that my order has been shipped?
 

After your order has been paid in full and shipped out of our facility, you should receive an email with your order status and a shipment tracking number. If for any reason you do not receive that correspondence, you may login to your account to view the current status of your order along with any tracking information. If you need additional help, please contact customer service.

   
International Shipments
 

ArtRev.com is headquartered in Fort Lauderdale, Florida - U.S.A. We can ship almost every item in our inventory to many international locations. FedEx , USPS, and UPS are the main courier services we use to fulfill domestic as well as international shipments. Note: Shipments to certain countries where prohibited by law is not available. We do not charge sales taxes on international orders, however, be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. International shipments to certain countries may be subject to import duties and taxes. Additional charges for customs clearance are the customer's responsibility. ArtRev.com has no control over these charges. Customs policies vary widely from country to country, please contact your local customs office for further information. International shipments may also subject to opening and inspection by customs authorities.

   
What if I receive the wrong item(s)?
 

First of all, please accept our sincere apologies. Please call or contact customer service in order to obtain an RMA (Return Merchandise Authorization) number. Customer service will promptly schedule a pickup, so that the shipping company can pick up the wrong item(s) at no charge to you. A new shipment will then be dispatched to you as soon as the returned item(s) reach our warehouse and are inspected. If the item(s) you initially ordered is out of stock, you will have the option to choose another item or receive a full refund.

   
What if my shipment is damaged when I receive it?
 

Please call or contact customer service as soon as you discover the damaged shipment in order to obtain an RMA (Return Merchandise Authorization) number. You may also be asked to kindly email a digital image of the damaged shipment to the ArtRev.com customer service department.

Provided that the damaged merchandise is reported to customer service within ten (10) calendar days after receiving the shipment, ArtRev.com will gladly accept the merchandise back as an exchange. If the damaged merchandise is out of stock or irreplaceable, the customer will have the option to receive a store credit or a full refund. Refunds are not issued until the damaged merchandise is received by our shipping facility. After ten (10) calendar days after receiving your shipment, exchanges and refunds will not be authorized.

   
How is my artwork packed for shipment?
 

Most unframed limited editions and prints are carefully rolled and shipped in mint condition in a sturdy tube-like container. Framed artworks and original paintings are shipped in a sturdy box, protected from the inside with corrugated paper, bubble wrap and/or styrofoam. Shipments of sculptures and special items are packed differently to protect such items from damage during shipping.

   
How much does it cost to ship an item?
 

To get an accurate shipping quote, just add the item(s) you like to your shopping cart and enter your shipping address. Our system will automatically calculate the shipping charges and you can even select from multiple shipping services. You do not need to purchase anything to get an exact shipping quote!

Our shipping calculator automatically determines the shipping cost for items in your shopping cart based on the following criteria:

  • The shipping method you select.
  • Shipping address & destination location.
  • Total weight for all items including all packing material.
  • Dimensions of the package(s).
  • The total value of the item(s) to be shipped.

Note: All items are professionally packed and shipped insured.

   
How will you ship my order?
 

FedEx , USPS, and UPS are the main courier services we use to fulfill domestic as well as international shipments. All items are professionaly packaged to help prevent damage during shipping.

   
Estimated Delivery Date
 

Your estimated delivery date depends on the following factors:

  • Item(s) availability
  • Processing time
  • Whether your order requires custom-framing or other customizations
  • Your geographical location
  • The shipping service you request

For United States and Canada orders that are in stock and do not require any customization such as custom-framing, please allow 1 - 7 business days from the date you have placed your order for your item(s) to arrive.

Important: Custom framing will slightly delay delivery time regardless of the shipping service requested. Items that do not require customization such as unframed artwork are usually shipped within 24 hours. If prompt delivery is a concern, please contact customer service to place a rush order. You may also request to have your item(s) delivered on a certain date.

Shipments to countries other than the United States will take longer and may need to be retrieved from a major port of entry if required by law.

Note: ArtRev.com cannot guarantee a delivery date for back-order items. Your actual delivery date is subject to the carrier’s performance and other factors. A business day is considered to be Monday through Friday, excluding holidays.

   
Tracking Shipments
 

When your order ships out from our facility, our system automatically emails you a shipment confirmation. Tracking information will also become available in your Account (Orders Status & History). Please allow up to one business day after your order has shipped out from our facility for tracking information to update on the shipping carrier's website. Should you have any questions regarding your shipment after it has left our shipping facility, please contact the appropriate carrier for further assistance:

DB Schenker
Phone: 1-800 225-5229

DHL Worldwide Express
Phone: 1-800-225-5345 (Domestic)
1-480-636-2000 (International)

FedEx
Phone: 1-800-463-3339

Parcel Force / Royal Mail (UK)
Phone: 08708 501150 (UK)
+441915127003 (International)

UPS
Phone: 1-800-742-5877

USPS
Phone: 1-800-275-877
   
What happens if my order is lost?
 

If you feel that your shipment has been lost, please contact us immediately and we will track the shipment and determine whether it is actually lost or just delayed for some reason. If the shipment is in fact lost and can be replaced, a replacement order will be processed and shipped out to you as soon as possible.

In rare cases, we cannot fully track international shipments; therefore we cannot deem certain international shipments lost until sixty (60) business days have passed after the shipping date. After sixty (60) business days, an insurance claim will be filed and a replacement shipment will go out to you as soon as possible - at no additional charge.

If we cannot ship a replacement item due to stock availability or any other reason, you will have the option to exchange your order for another item(s) or receive a full refund.

   
Can I use my own shipping account?
  Although not recommended, we will gladly honor your request to do so with certain orders. You assume full responsibility for the item(s) being shipped; including insurance and shipping mishandling of any kind. If the shipment is lost or damaged during shipping, ArtRev.com will not be liable and cannot issue a refund or exchange. You must place your order by phone in order to use your own shipping account.
   
 
We appreciate all suggestions, comments, and questions.
If you can't find answers to your questions in the help topics on this page, please contact us via email.
   
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