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Ordering
How do I check the status of my existing order?
 

You can check the status of your order(s) in real-time by logging into your account and going to Orders Status & History. Once an order has been shipped, tracking information will be available and you can track your shipment online. You can also view past orders and print invoices for your reference.

   
How do I get a shipping quote?
 

To get an accurate shipping quote, just add the item(s) you like to your shopping cart and enter your shipping address. Our system will automatically calculate the shipping charges and you can even select from multiple shipping services. You do not need to purchase anything to get an exact shipping quote!

   
Payment Methods
 

We accept all major credit and debit cards from most countries, such as American Express, Discover, Mastercard, and Visa. Orders paid via credit or debit cards are not charged until the item or first item is ready to ship out from our facility. Prior to processing an order and in order to verify funds availability, we may place a pre-authorization request from your financial institution equal to the full purchase amount. Please note that ArtRev.com cannot release pre-authorization holds. Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited. Check with your financial institution for further information about the release of a pre-authorization hold.

Checks and money orders drawn on U.S. Banks are also accepted for phone orders only. Checks and Money Orders are accepted on orders shipped to United States addresses only. Please note that we will hold checks in excess of $250 for up to 7 business days before processing the order. International customers who are not able to supply a credit or debit card may submit payment in the form of an international money order, drawn from U.S. funds. If you are paying with a check or money order, please make sure it is payable to ArtRev.com Inc. and don't forget to write down your order number on the check or money order.

PayPal™ payments are accepted only when you see the PayPal (Quick Checkout) button. ArtRev.com is a verified U.S. PayPal Merchant. Please Note: By choosing this payment method, you will not be able to check your order status in real-time on the ArtRev.com website. This payment option is not available with custom framed artworks.

We accept bank wire transfers for corporate purchases only.

   
Oops! I placed a duplicate order!
 

If you have placed a duplicate order, our order fulfillment department will most probably spot the duplication error prior to processing your order(s), and will promptly contact you to resolve the issue if necessary. You may also contact customer service with the duplicate order number you would like to cancel.

   
Oops! I want to change my order!
 

In order for us to provide our customers with the most convenient shopping experience and quickest possible delivery, we ship all verified orders within a very small window of time after an order is placed and verified, sometimes within the same hour! If you have already placed an order and wish to change it, please contact customer service with your order number.

Note: We cannot change an order once it has been shipped. If you want to change an order after it has been shipped, a 15% restocking and recalling fee may apply.
   
How do I expedite an order?
  We offer several options to enable faster delivery of your purchase. Please contact our customer service for more information.
   
I do not see an artwork that I want on your website, can you still get it?
  The answer is probably yes! Just contact our friendly and helpful customer service team with your request. We will need at least an artist name and artwork title. If we are able to locate that artwork for you, we will contact you with further details. Please keep in mind that the process of locating rare artworks can take a long time.
   
If I encounter a problem while submitting my order, should I just resubmit it?
 

If you are uncertain that your order was properly submitted or you experience technical issues while submitting an order on our website, please contact customer service and make sure to include your full name and order number (if any).

As soon as you submit an order on ArtRev.com, an order acknowledgment email is automatically sent to your email address on file. If you have received that email, then your order has been successfully submitted.

Note: While email filters can be set to prevent Spam (Unsolicited Commercial Emails), the same filters can be overcautious and block legitimate emails or move them to the Junk Folder. Please make sure that any Spam filters are not not blocking such emails from reaching your Inbox.

   
Is every item in stock?
  Our dynamic inventory system allows us to carry a vast number of titles and keep their availability status updated almost in real time. You will be promptly informed if we cannot fulfill your order for any reason.
   
Do you collect sales tax on orders?
 

It all depends on your shipping address location... Since we are based in the State of Florida, we are required by law to collect sales tax on orders shipped anywhere in Florida State. When making a purchase online, any applicable sales tax will be calculated upon checkout.

ArtRev.com does not collect sales tax on orders shipped to other States or International locations. Recipients of orders shipped to other States or International locations are responsible for complying with state and local tax laws.

TAX EXEMPTION - UNITED STATES ONLY:

Schools, non-profit organizations, public charities, churches and other religious organizations generally qualify for tax-exempt purchases under U.S. Federal Law. For more information about tax-exempt purchases, please contact customer service.

   
Do you offer corporate discounts?
 

Absolutely! Please visit our business services section for information on corporate sales, eligibility, and discounts.

   
How much do I save from purchasing fine art from ArtRev.com?
  On average, our customers save between 20 - 70% over their local gallery or frame shop.
   
Is ordering on ArtRev.com safe?
 

Our customers shop for the finest collection of fine art and decorative items from the convenience of their home or office. Ordering online on our website is safer than using a credit card to buy lunch or dinner in a restaurant! We have invested and continue to invest in the latest security technologies, which includes industry standards compliance, data encryption, server authentication, multi-level access to customers' information, and message integrity. Our goal is to provide our customers with an unparalleled shopping and educational experience from a trusted brand name.

ArtRev.com also incorporates a proprietary security technology, which regularly tests our network and websites against security vulnerabilities and alerts system administrators as well as website users if any problems are detected. ArtRev.com guarantees that your online transaction will be safe.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while ordering online on our website.

   
Are items colors on your website accurate?
 

Yes, we use highly sophisticated SLR cameras, high resolution scanners, and industry-standard imaging software to make sure that the images you see online are an accurate representation of the actual item(s) we ship out to you. However, the quality of the images and colors you view online greatly depend on your computer monitor settings and graphics card capabilities. This website is best viewed with at least a 17-inch monitor, minimum screen resolution of 1024 x 768 pixels, and 32-bit color enabled. Note: Certain Macintosh systems produce colors that are slightly lighter than they are in reality and about 15% - 20% lighter than PC monitors.

   
Can I order by phone or fax?
  Yes of course, please visit our contact information page for our phone and fax numbers.
   
How can I tell if an item is in stock?
 

ArtRev.com utilizes a proprietary inventory system which displays items' availability in real time. With each item on our website, there will be a phrase or graphic that indicates its stock status.

Our inventory levels are continually changing, so please be aware that you're not the only one looking for that special artwork! Remember, when you see something you like, there's no guarantee it will be in stock on your next visit!

   
Free art consultation service
  Our free Art Consultation Service provides one-on-one guidance with your art decoration needs. Our art experts will give you professional suggestions, recommendations, and the latest trends in the world of art décor. Please contact customer service for more details.
   
How can your prices be so low compared to major competitors?
  First of all, we run a tight ship and minimize unnecessary operating expenses. We choose our product line and promotions very carefully, and ensure that every marketing dollar pays for itself.

Second, we're straight shooters. There are no tricks in what we do, just good, old-fashioned, and reliable business principles.

What's the end result of all this? Well, we're happy to tell you that ArtRev.com is a successful company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers and art lovers like you.

   
Are the artworks on you website already framed and matted?
 

Artworks listed on our website are sold as-shown. If you would like to custom-frame an artwork, please visit our online frame shop where you can choose from a wide variety of high quality frames and mats. Our award-winning online frame shop allows you to custom-frame most artworks to your exact taste and specifications - all at unbeatable savings... Your custom-framed artwork arrives ready to hang, ready to delight your eyes and provide years of viewing pleasure!

To custom-frame an artwork, click the "See It Framed" or "Frame It" buttons, then select the frame and mat combination you would like. Finally, you can add the custom-framed artwork to your cart and proceed with the checkout process. Our framing department will then custom-frame that artwork just for you, just the way you built it!

   
What is back order?
 

ArtRev.com displays inventory information with real time accuracy. An item with a Back Order status is an item that is presently not in stock (temporarily out of stock), but is being re-ordered and will be available at a later time.

ArtRev.com gives customers the convenience to place orders on items that are temporarily out of stock. Items on back order usually take 7 to 15 business days to be re-ordered and shipped to the customer. The customer will not be charged until the item(s) are ready to be shipped out from our facility.

To back order an item, click the back order button located next or under an item and continue with the checkout process.

Please note that due to the scarcity of certain limited edition prints and rare items, some back orders cannot be fulfilled. In such case, the customer will be notified and the order will be cancelled.

For more information about a specific item you are interested in, please contact customer service with your inquiry.

   
 
We appreciate all suggestions, comments, and questions.
If you can't find answers to your questions in the help topics on this page, please contact us via email.
   
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