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Website Help
Creating a FREE ArtRev.com account
 

Creating an ArtRev.com account only takes a minute. Create Your FREE Account Now! Your account has many features and benefits:

  • Your monthly chance to win a $500 work of art.
  • It's FREE to join and only takes a minute to sign up!
  • Ability to submit Best Offers on thousands of items!
  • Ability to Lay Away any purchase over $500
  • Exclusive discounts and promotions via email.
  • Place secure orders and check out faster!
  • Get real time shipping quotes (No purchase necessary).
  • Access your shopping cart items from any computer!
  • Exclusive real time savings on selected items!
  • Review and track orders status & history.
  • Save artworks to your own private galleries.
  • Educational learning center to expand your knowledge.
  • Entertaining & exciting games for the whole family!
  • More features & benefits are added regularly!

Please note that you must provide a valid email address in order to create a FREE account. Your email address will become your ArtRev.com Login Username. Failure to provide a valid email address may result in your account being deactivated or terminated without notice. At ArtRev.com, we conform to local, State, and Federal laws regarding the sending of unsolicited email advertisements and never engage in SPAM. It is our corporate policy never to solicit any products or services to third parties without first obtaining their direct and expressed consent.

   
How do I check the status of an existing order?
 

You can check the status of your order(s) in real-time by logging into your account and going to Orders Status & History. Once an order has been shipped, tracking information will be available and you can track your shipment online. You can also view past orders and print invoices for your reference.

   
Is my personal information private?
 

At ArtRev.com, we are committed to protecting your privacy. That is why we have adopted the following privacy policy. This policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this policy.

In addition, we have invested and continue to invest in the latest security technologies, which includes industry standards compliance, data encryption, server authentication, multi-level access to customers' information, and message integrity. Our goal is to provide our customers with an unparalleled shopping and educational experience from a trusted brand name.

   
Forgot your account password?
  If you have forgotten your account password, you can easily recover it by having it emailed to your email address on file. Note: You must provide the email address on your account. Recover your password.
   
I am having trouble locating a section or document on the website?
 

Please refer to the site map to easily locate sections and documents on the website. If you cannot find what you are looking for, let us know.

   
Updating your account information
  If you would like to update your account information such as your profile, login information, account password, shipping and billing addresses, preferred payment methods, email preferences, etc. Please login to your account and navigate to the desired account section to update the relevant information.
   
ArtRev.com Email Notifications and/or Newsletters are not being delivered to your Inbox!
 

Certain ISPs (Internet Service Providers) such as MSN Hotmail, Gmail, AOL and Yahoo - in addition to many corporate mail servers (including ours); have incorporated Spam filters that allow their subscribers better control over what is being delivered to their Inbox. Such filters can be set to prevent Spam (Unsolicited Commercial Emails). These filters can also be overcautious and block legitimate emails or move them to your Junk or Spam Folder.

In order to overcome this technical issue, please add the ArtRev.com domain or the following email addresses to your Address Book or Safe/Trusted Senders List:

If you are still having problems receiving email communications from us, please contact customer service for additional help on this issue.

   
Why are some artworks displayed multiple times?
 

Some artworks may be available in more than one medium or size. You may see such items multiple times in your search results page or while browsing the website. For an example, an artwork may be available on deluxe paper as well as canvas; therefore you will see the same item listed twice. In any case, the item number for each product will always be unique.

   
Viewer Discretion
 

ArtRev.com may contain artistic images that are graphic in nature and may be objectionable to some viewers. Viewers are advised to exercise their discretion when viewing such content.

   
Account Security
 

ArtRev.com uses reasonable precautions, industry standard security measures, and multi-level staff access to keep the information disclosed to us safe and secure. You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer and other computers you use to access your ArtRev.com account. You agree to accept responsibility for all activities that occur under your account's User ID and Password. ArtRev.com has no obligation to investigate the authorization or source of any access or use of the website unless required by law or court order.

ArtRev.com is committed to handling your information with high standards of information security. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your non-public personal information. We test our security systems regularly and may contract with outside companies to audit our security systems and processes.

The security of your account with us relies heavily on your protection of your account User ID and password. ArtRev.com will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the ArtRev.com website.

Any email or other communication requesting your account password, asking you to provide or update sensitive account information via email should be treated as unauthorized and suspicious and should be reported to ArtRev.com immediately. If you believe someone else has obtained access to your account, please change your account password immediately and notify us.

Note: To help protect your account from unauthorized access, ArtRev.com automatically closes its connection to your account after a period of inactivity. If your session ends, you will need to log on again.

   
I see some items that are completely free... Is this a typo?
 

If you see some items on ArtRev.com with a price tag of $0 -- You are not Hallucinating and this is not a typo!

ArtRev.com runs such limited-time promotions in order to introduce art enthusiasts to the wonderful world of fine art and appreciation. What better way to do that than give away FREE artwork!

While this offer is limited to one free artwork per order, you are welcome to share the word with friends and family! In addition, if you decide to custom frame your free artwork online, you can get a second unframed artwork absolutely free of charge!

   
How do I unsubscribe (opt-out) from receiving promotional emails?
  Registered Users: If you are a registered user and are no longer interested in receiving announcements and other marketing information from us via email, please login to your account and change your email preferences from your account profile page.

Newsletter Subscribers: If you are a newsletter subscriber and no longer interested in receiving our newsletter, please visit our automated unsubscription page in order to cancel your newsletter subscription.

   
Do I need the Flash Plugin in order to view the website?
 

In order to view certain sections of the website, you will need the latest version of the Flash plugin. If you don't already have the Flash plugin (a "plugin" is a piece of software), you can download it, free of charge, from Adobe's website. It takes just a few minutes to download it on your computer and install it. From then on, it will display automatically whenever you access Flash content, wherever you are on the Web. The Flash plugin allows you to experience interactive multimedia, including audio, video, animations, and the like, through your Web browser.

   
What is the best way to view the website?
  ArtRev.com is best viewed with at least a 17-inch monitor, a minimum resolution of 1024 x 768, 32-bit color enabled, and a Javascript capable browser such as Mozilla Firefox or Internet Explorer 6 or a higher version. We recommend Internet Explorer, which can be downloaded or upgraded for free from Microsoft. Note: Certain Macintosh systems produce colors that are slightly lighter than they are in reality and about 15% - 20% lighter than PC monitors.
   
My English is not so good. Can you help me translate the website into my own Language?
 

You may refer to the following website(s) for real time translation: http://world.altavista.com or http://translate.google.com. You may also contact our customer service department by phone or email and ask if any of our staff can speak your native language. We will be more than happy to assist you in any language we speak!

   
What is RSS and how can I use it?
 

RSS (Really Simple Syndication) is a family of web feed formats used to publish frequently updated content such as blog entries, news headlines or podcasts.

An RSS document, which is called a "feed", "web feed", or "channel", contains either a summary of content from an associated website or the full text. RSS makes it possible for people to keep up with their favorite websites in an automated manner that's easier than checking them manually.

RSS content can be read using new web browsers or software called an "RSS Reader", "Feed Reader" or an "Aggregator". The user subscribes to a feed by entering the feed's link into the reader or by clicking an RSS icon in a browser that initiates the subscription process. The RSS Reader checks the user's subscribed feeds regularly for new content, downloading any updates that it finds.

To start using RSS, you need a the latest version of Internet Explorer or an RSS Reader which displays RSS content feeds from websites you select. There are many different news readers available, many of which are free of charge. Most are available as desktop software that you download and install on your computer. Several web-based news readers are available as well.

List of news readers (Yahoo)

List of news readers (Google)

Once you have set up your news reader, you simply subscribe to the RSS content feeds you like...

Here is a list of available RSS feeds from ArtRev.com

   
Zero-Spam Policy
  At ArtRev.com, we conform to local, State, and Federal laws regarding the sending of unsolicited email advertisements and never engage in SPAM. It is our corporate policy never to solicit any products or services to third parties without first obtaining their direct and expressed consent.

Our practices in obtaining email addresses online conform to the most stringent industry standards. We utilize "closed-loop/double opt-in" authentication methods to avoid adding or removing email addresses to mailing lists without the explicit affirmative consent of the owner of the email address.

Our practices in obtaining email addresses offline also require the explicit affirmative consent of the owner of the email address.

If you would like to unsubscribe from our mailing list, click here.

   
Why do I see a message prompting me to (Click to activate and use this control)
 

If you’re an Internet Explorer 6 user and have recently encountered a "Click to activate and use this control" tool-tip which forces you to click on any ActiveX control, such as Flash, Java Applets and other objects then you’re not alone!

Microsoft delivered a long-awaited update for Internet Explorer 6 that changed the way the browser loads embedded ActiveX controls. This was one of the most significant updates for Internet Explorer to date, and has impacted millions of Internet users and website developers.

Flash is one of many components affected, other major ActiveX controls that are also affected include:

  • Adobe Shockwave Player
  • Adobe Reader
  • Apple QuickTime Player
  • Microsoft Windows Media Player
  • Real Networks RealPlayer
  • Sun Java Virtual Machine

The modification comes as part of a patent dispute between Microsoft and Eolas Technology.

Luckily, there are ways for website developers to modify their website code and the way active media content such as Flash is embedded into a webpage.

ArtRev.com was one of the first websites in the world to incorporate a proven and tested fix to this problem, but due to the sophisticated and dynamic nature of the ArtRev.com website, some minor glitches may still need some work!

Your best remedy is to upgrade your Internet Explorer browser.

   
 
We appreciate all suggestions, comments, and questions.
If you can't find answers to your questions in the help topics on this page, please contact us via email.
   
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