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Customer Satisfaction & Return Policy

ArtRev.com offers one of the best customer satisfaction and return policies in the art market.

Satisfaction Guarantee: ArtRev.com guarantees that every item you purchase will arrive to your home or office in mint showroom condition and as described. Your shipment is professionally packed and insured against loss, theft, and damage. In addition, ArtRev.com offers both a Price Match Guarantee and a Lifetime Authenticity Guarantee.

Return Policy: Within ten (10) calendar days after receiving your order, if you're not completely satisfied with your purchase, we will gladly accept the item(s) you do not wish to keep as an exchange for another item(s) or for a full refund of the purchase price.

The customer is responsible for the cost of shipping the merchandise back to our facility with a trackable shipping method, and is also responsible for any damages that occur during shipping the merchandise back to us. We strongly recommend insuring items being shipped back to our facility. The insurance value should be the actual price paid for the item(s) being shipped back, minus the initial shipping charge. Returned merchandise must be in the same condition it was initially received by the customer. We strongly recommend seeking professional help when repacking artwork and valuable items. After ten (10) calendar days after receiving your order, exchanges and refunds will not be authorized. Special orders such as custom-framed or commissioned artworks cannot be returned, exchanged, or refunded.

Exchange / Return Instructions: All exchanges and returns must be authorized and arranged by customer service. Customer must call or contact customer service to obtain an RMA (Return Merchandise Authorization) number. Returns without a return authorization code may not be accepted into our facility and may be returned to the customer. Customer service will provide customer with additional information on how to properly repack and ship the items back to our facility.

Authenticity guarantee

Shop with confidence! ArtRev.com has established itself as a leading online gallery; authorized to represent hundreds of artists, fine art publishers, and dealers. Since we purchase our products directly from artists, reputable art publishing houses and dealers around the globe, we guarantee that every item sold on our website is authentic. ArtRev.com is proud to be the first online art and wall décor retailer to offer a "lifetime authenticity guarantee" Opens In New Window. with every purchase.

Most limited edition and original artworks ship with a Certificate of Authenticity Opens In New Window. free of charge. This certificate is an official and valuable document that most insurance companies require in order to insure artworks against damage or theft. ArtRev.com also offers a "Price Match Guarantee" Opens In New Window. policy with every item in stock.

Why does my local art gallery tell me not to purchase art over the Internet?

Your local art gallery most probably does not want to lose your business, or is simply referring to certain auction websites, which have had a shaky reputation as a result of fakes and forgeries being sold to novice collectors.

On average, our customers save between 20 - 70% over their local gallery or frame shop. ArtRev.com offers a "Price Match Guarantee" policy with every item in stock, in addition to a "lifetime authenticity guarantee" with every limited edition or original work of art.

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If you can't find answers to your questions in the help topics on this page, please contact us via email.
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